COMPASS · FAQ
Frequently asked questions about the member administration of the European Conference
🚀 Getting started
What is COMPASS?
COMPASS is the central member administration of the Blue Knights European Conference. Instead of lists scattered across e-mails and spreadsheets, every chapter keeps its member records up to date in one place.
Does COMPASS cost anything?
No. COMPASS is free of charge for all chapters.
What can our chapter do with it?
- Keep member records up to date (contact details, membership data, officers)
- Send circulars to the members of your chapter
- Issue digital membership cards
- Keep a cash book and manage chapter merchandise
- Get reminders of members' birthdays and membership anniversaries
🔑 Access & login
Who can use COMPASS?
Only officers appointed by their chapter. Each chapter decides who manages its data. We recommend at least two administrators per chapter, so that someone can always step in.
How does our chapter get access?
The chapter nominates its administrators using the nomination form. Access rights are then set up by the European Conference, and the nominated officers receive an invitation by e-mail.
How do I log in?
With the personal e-mail address stored in your own member record. Shared or function addresses (for example president@…) cannot be used to log in, because every account belongs to exactly one person.
Can other chapters see our members?
No. Chapter administrators can only see and edit the members of their own chapter.
📝 Daily work
An officer in our chapter changes. What do we do?
Please let us know at This email address is being protected from spambots. You need JavaScript enabled to view it. . Access is passed on to the successor, and the previous officer's access is closed.
A member moves to another chapter. What do we do?
Chapter transfers are handled by the administrators of the European Conference. A short e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it. is enough.
What happens when a member leaves?
The chapter administrator records the end of membership in COMPASS. From then on, the former member no longer receives any messages from the European Conference, and their personal data is removed.
✉️ E-mail
Why is an e-mail address marked as “undeliverable”?
Mail to this address has bounced, usually because of a typing error or because the mailbox no longer exists. To protect our mail system, no further mails are sent to it. As soon as you correct the address in COMPASS, delivery resumes automatically.
Why should members not use work or service addresses?
Official addresses are often protected against external mail, change when someone moves to another post, and stop working at retirement. Please always use a private address.
A member does not receive our mails. What can we check?
- Is the address in the member record spelled correctly?
- Is it marked as “undeliverable” in the member list?
- Ask the member to check the spam folder.
🔒 Data protection
Is our data safe?
Personal data is processed in accordance with the EU General Data Protection Regulation (GDPR). Access is limited to appointed officers, every change is logged, and administrator accounts are protected by two-factor authentication.
❓ Still have questions?
Have a look at the manual for chapter administrators or write to
